Shop Policies

Hidden Bothy Designs Terms & Conditions


1. Website owner, the offering, and binding of Terms

1.1 This website is owned and operated by Alice Loudon and Duncan Birse trading as Hidden Bothy Designs (“we”, “us” or “our”).

1.2 These Terms set forth the terms and conditions under which you may use our website and services as offered by us. 

1.3. This website offers visitors the ability to browse and purchase products designed and made by Hidden Bothy Designs.

1.4 By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

1.5 In order to use our website and/or receive our services, you must be of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. 

1.6 You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.


2. Key commercial Terms

2.1 When buying an item, you agree that:

2.1.1 You are responsible for reading the full item listing before making a commitment to buy it

2.1.2 You enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

2.2 The prices we charge for our products are listed on the website. 

2.3 We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. 


3. Return and refund policy

3.1 We can accept returns for up to 30 days after the date of delivery. 

3.2 If you wish to make a return please contact us and we will provide a return address.

3.3 The postage cost of returning the item is the responsibility of the customer.

3.4 We would highly recommend sending the item via a tracked courier service and suggest using DPD Local.

3.5 We cannot be held responsible for returns sent via an untracked service which are either delayed or undelivered.

3.6 Provided the item is returned in a resaleable condition, along with all its original packaging, we can arrange for an exchange, or issue a refund to the original payment method.

3.7 We are not able to accept returns for bespoke items which are built to a custom size or using a custom fabric.

3.8 Products can be returned only in the country in which they were originally purchased.


4. Retention of right to change offering

4.1 We may, without prior notice, change products; stop providing products or any features of the products we offer.


5. Warranties & responsibility for services and products

5.1 When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. 

5.2 We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.


6. Ownership of intellectual property, copyrights and logos

6.1 The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Hidden Bothy Designs. 

6.2 Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.


7. Indemnification

7.1 You agree to indemnify and hold Hidden Bothy Designs harmless from any demands, loss, liability, claims or expenses (including lawyers’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the products or services offered on the website.


8. Limitation of liability

8.1 To the maximum extent permitted by applicable law, in no event shall Hidden Bothy Designs, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service or products.

8.2 To the maximum extent permitted by applicable law, Hidden Bothy Designs assumes no liability or responsibility for any;

8.2.1 Errors, mistakes, or inaccuracies of content

8.2.2 Personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our products

8.2.3 Any unauthorized access to or use of our secure servers and/or any and all personal information stored therein


9. Right to change and modify Terms

9.1 We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these pages periodically. 

9.2 Your continued use of the Website or our products after any such change constitutes your acceptance of the new Terms. 

9.3 If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website.


10. Right to change and modify Terms

10.1 You agree to receive from time to time promotional messages and materials from us, by mail, email.

10.2 If you don't want to receive such promotional materials or notices – please just notify us at any time. 


11. Preference of law and dispute resolution

11.1 These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of the United Kingdom, without respect to its conflict of laws principles. 

11.2 Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Edinburgh. 

11.3 The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


12. Customer support details & contact info

12.1 Customers are able to contact Hidden Bothy Designs for support or other queries through the website Contact form at or by emailing


The effective date of the Terms is 17/02/2021.


Hidden Bothy Designs Privacy and Cookie Policy


I. Privacy Policy


Last Updated February 2021


1. Information we collect

1.1 This privacy policy explains how Alice Loudon and Duncan Birse trading as Hidden Bothy Designs (“we”, “us” or “our”) collects and uses Personal and Non-Personal data on (our “platform”).  

1.2 We receive, collect and store any information you enter on our website or provide us in any other way. 

1.3 In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. 

1.4 We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

1.5 We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and 


2. How we collect information

2.1 When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. 

2.2 Your personal information will be used for the specific reasons stated above only.


3. Why we collect information

3.1 We collect such Non-personal and Personal Information for the following purposes;

3.1.1 To provide and operate the Services;

3.1.2 To provide our Users with ongoing customer assistance and technical support;

3.1.3 To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

3.1.4 To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

3.1.5 To comply with any applicable laws and regulations.


4. How we store, use, share and disclose your personal information

4.1 Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. 

4.2 Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

4.3 All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

4.4 PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


5. How we communicate with you

5.1 We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. 

5.2 For these purposes we may contact you via email.


6. How you can withdraw your consent

6.1 If you don’t want us to process your data anymore, please contact us at


7. Privacy policy updates

7.1 We reserve the right to modify this privacy policy at any time, so please review it frequently.

7.2 Changes and clarifications will take effect immediately upon their posting on the website. 

7.3 If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


8. Questions and contact information

8.1 If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at


II. Cookie Policy


Last Updated February 2021


1. Introduction

1.1 This cookies policy explains what cookies are and how Alice Loudon and Duncan Birse trading as Hidden Bothy Designs (“we”, “us” or “our”) uses them on (our “platform”). 

1.2 We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used.


2. What are cookies or similar technologies?

2.1 Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. 

2.2 Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before.


3. What are cookies used for?

3.1 Cookies do lots of different jobs, like helping us understand how our platform is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. 

3.2 Cookies can also help ensure information and advertising you see online is more relevant to you and your interests. 


4. What types of cookies are used by Hidden Bothy Designs?

4.1 The types of cookies used on our platform can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media. 

4.2 You can find out more about each of the cookie categories below.

4.2.1.Strictly Necessary Cookies - these cookies are essential to make our platform work. They enable you to move around the platform and use its features. Without these cookies, services that are necessary for you to be able to use our platform such as accessing secure areas cannot be provided.

4.2.2.Analytics Cookies - these cookies collect information about how people are using our platform, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our platform is performing and how we can improve it.

4.2.3.Functionality Cookies - these cookies allow us to remember choices you make and tailor our platform to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, language choice or country selection, they can also be used to remember changes you've made to text size, font and other parts of pages that you can customise.

4.2.4.Advertising Cookies - these cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a platform and this information may be shared with other organisations such as advertising partners. This means after you have been to our platform you may see some advertisements about our services elsewhere on the Internet.

4.2.5.Social Media Cookies - In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our platform may contain tools or applications that are linked to third party social media service providers such as Facebook or Pinterest. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies.


5. How long will cookies stay on my browsing device?

5.1 The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. 

5.2 Session cookies will only stay on your device until you stop browsing. 

5.3 Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.


6. First and Third-Party Cookies

6.1 “First party cookies” are cookies that belong to us and that we place on your device. 

6.2 “Third-party cookies” are cookies that another party places on your browsing device when you visit our platform. 

6.3 You should check the third party’s website for more information about how they use cookies.


7. How to manage cookies from this platform

7.1 You can usually use the browser that you are viewing this platform through to enable, disable or delete cookies. 

7.2 To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). 

7.3 Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the platform and other parts of the platform may also not work properly.

7.4 Below are links to managing cookies and privacy in the most popular browsers:

7.4.1.Apple iPhone Safari

7.4.2.Android Chrome



7.4.5.Internet Explorer Edge

7.4.6.Internet Explorer

7.5 Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver platform advertising to you that is relevant to your interests. 

7.6 The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from


8. Changes

8.1 Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.


9. Questions?

9.1 Questions, comments and requests regarding this Cookies Policy are welcome and should be addressed to or Hidden Bothy Designs, 114 West Savile Terrace, Edinburgh, EH9 3EJ